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Operation

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Creating sustainable communities with soul

Native has been at the forefront of operating residential, commercial and mixed-use assets for over a decade. Our award-winning schemes bring residents, occupiers and local communities together – creating one-of-a-kind places where people want to live, work and spend time.

We provide a single-operator solution – innovating across design, brand & digital marketing, commercial property management, placemaking, operations, revenue management, leasing and customer experience.

Native capabilities

Building authentic connections and opportunities in our local communities is central to our approach – whether partnering with independent businesses and suppliers through our 'Neighbourhood Heroes' programme, or by providing shared spaces and community hubs. The focus is always on creating shared equity and leaving a positive impact.

Utilising our hospitality background we provide best-in-class employee experiences, resulting in happy occupiers and a happy workforce. 

Our in-house marketing team excel at digital lead generation and the creation of brand strategies that resonate with our target demographics. We use a variety of marketing channels to maximise awareness and drive demand. By tracking multiple digital touchpoints, we convert leads into customers, delivering the lowest possible cost per lease.

We help clients to achieve best-in-class ESG performance at every stage – from design through to buildings in operation. ESG goals are always clearly articulated and reporting is transparent.

Our estates are managed with care by knowledgeable and service-minded staff. This ensures that they are safe, clean and welcoming at all times of the day and night.

Using demographics, trends and forensic research, we gather a detailed picture of each local market – identifying the niche that each asset should operate in to achieve optimum value. Market intelligence informs all of our design, brand briefs and revenue modelling.

Our team bring creative magic to placemaking. Stunning public spaces, an interesting mix of commercial tenants and eclectic event programming all combine to bring our communities to life. 

We provide a comprehensive and compliant service charge management regime to ensure value and efficiency across mixed-use and commercial assets.

Our comprehensive approach to staffing ensures that projects are suitably resourced with skilled teams. With our background in hospitality, we excel at attracting and retaining top talent. Through our customised training programs, we cultivate a service-oriented culture that extends to every touch point. 

We support all aspects of leasing, from negotiation and contract support through to arrears and recovery management. In 2022, 72% of leases were delivered through Native's owned channels.

Our dedicated teams handle day-to-day building operations and serve as the primary point of contact for customers, ensuring their needs are met. Services encompass supplier management, planned preventative maintenance as well as reactive maintenance needs. We prioritise statutory compliance and strictly adhere to insurers' requirements to maintain a safe and secure environment.

We collaborate closely with developers and professional design teams to create assets that not only resonate with the target demographic but also prioritise sustainable principles.

We actively revenue manage and implement yielding strategies which enhance our clients returns.

We provide best-in-class financial reporting allowing our clients complete visibility on asset performance.

Native's established procurement strategy ensures the acquisition of high-quality services across security, M&E, cleaning, landscaping, and waste management. A KPI-based supplier performance management system ensures compliance and drives performance.

Our use of cutting-edge technology sets us apart. We create a complete digital picture of every asset and its environment, measuring and monitoring residential and commercial operations, performance, compliance and the wider market. This allows us to optimise asset strategies at every stage, from mobilisation to asset maturity. It's an approach that consistently sees our assets outperform.

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8I2A0338
168 k
sq ft of retail and leisure space under management

Mixed-use

We operate across living, commercial, leisure and public realm and our team is highly skilled at weaving together the ingredients needed to create places with spirit and soul.

Beautiful landscapes, an exciting mix of commercial tenants and eclectic events ensure that our managed assets become successful, popular destinations and desirable places to live.

ALMERE HR 29
90 %
of homeview scores are very good or excellent

Living

Native was a pioneer in the UK's BTR space, and today we are one of the largest independent operators with thousands of homes under management or in our pipeline. We operate a broad range of assets in high-value, city centre locations. Our focus on thoughtful design, great service and market-leading tech consistently puts our assets at the forefront of their markets.

Meet the team

Rajiv Mehta

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Director of Operations UK

Dougie Orton-Wade

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Head of Operations - North

Leo Glass

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Head of Operations - South

Jodie Clark

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Mobilisation Manager - South

David Monks

David M -  051H
Mobilisation Manager - North
[Further reading]

How we help drive maximum asset value

Drawing on our experience of operating complex, mixed-use assets, we provide comprehensive guidance from the earliest stages of concept development through to mobilisation. 

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